FAQ
We are based in Sydney, Australia. You can access our store online or by appointment only, just ask.us@strine.co
In stock items are usually shipped within 48 hours. On weekends and public holidays, your order will ship on the next business day.
For pre-orders and bespoke orders, the lead time is between 3-4 months as each item is handcrafted to your specifications. We will ship your item as soon as it is available.
For Sydney based customers, we can offer in-person delivery. Just ask.us@strine.co to set an appointment.
Yes. Please ask.us@strine.co prior to placing your order to discuss your shipping options.
PLEASE NOTE: customers pay for any customs charges, duties or taxes charged to them by their country. We do not mark items as “gifts” and put the true value of the item so that if your item is lost or damaged, we can create a claim with the carrier service.
We gladly accept PayPal, credit card payments (Visa, MasterCard and American Express) through PayPal, with or without an account, as well as bank transfers. For pop-up store payments, we accept PayPal and credit card payments through Square.
All prices are in AUD.
If you’d had a change of mind or not completely happy and would like to return your order, please ask.us@strine.co. The item/s must be unused, in the original packaging and returned with the original invoice within 14 days upon receiving it. We will refund the complete purchase price minus the cost of shipping.
Please note that personalised items cannot be returned or refunded.
We are not privy to or keep any of your personal information. Payment data is handled securely by our payment partners. We will never share your private data with other companies, especially for commercial or marketing purposes.
If you have any concerns, please ask.us@strine.co